Repair Times Start from when your ticket is raised on this repair system.
Standard Repair Times are 7-10 Days.
You Can Request for your repair to be carried out quicker by replying to your ticket asking for your repair to be expedited, your repair will be pushed to the front of the queue and £30 will be invoiced to you per repair that is expedited. Sometimes repairs can not be expedited due to workload or sometimes will cost more than £30 to be expedited.
Please do not ask for an update on when your phone will be repaired unless your ticket has been open for 7 days, if you request for an update before 7 days has elapsed we will automatically assume that it is because you want your repair to be expedited.
Once you have agreed to the fee to expedite your repair you will be given a new repair date (often same day or next day) and will also be given the option of upgrading your postage too.